Accommodation FAQ
Barbecue
To prevent forest fires, the local authorities prohibit the lighting of all fires. For this reason we do not provide charcoal or gas barbecues, but you are welcome to use the electric grill. Please clean the grill before your departure if you have used it.
Damages
Should you accidently damage or break anything during your stay, please notify Nadia upon departure. Before your arrival, and after your departure, our staff thoroughly checks the entire villa and you will be invoiced for any damage or theft.
DVD/BluRay
The television in the main living room of the main unit, as well as the television in the living room of the downstairs apartment, are equipped with a DVD/BluRay-Player. In order to watch a DVD or BluRay disc you need to select “HDMI2”. To operate the DVD/BluRay-Player use its own remote control.
Electricity (fuse box)
If, during your stay, the power trips, you will find the villa’s fuse box in the hobby room on the ground floor.
Fitness equipment
Please note that the use of the exercise equipment is entirely at your own risk. No liability claims will be accepted. It is your responsibility to use the equipment correctly and to ensure that your state of health allows you to exercise. In case of doubt, please consult your doctor before exercising. Exercise equipment may not be removed from the fitness room and used elsewhere in the house or garden.
Furniture and equipment
We have carefully fitted out the villa with high quality furniture and equipment and given lots of attention to detail. Please treat everything with the utmost care. It is not permitted to re-arrange the furniture/pictures or remove the mattresses from the beds. Please do not use any of the inside furniture on the terrace or in the garden. For your comfort we have equipped the villa with outside sun-loungers and furniture.
Heating and hot water
Upon arrival the hot water system, as well as the heating system in winter, will already be switched on. Normally there is nothing for you to do. You can regulate the temperature of the radiators using the individual thermostats. The temperature sensor in the living room is pre-set according to the season; please do not change this.
Internet (Wi-Fi)
There is Wi-Fi throughout the villa. The use of the internet is free of charge.
Network name: provence-living
Password: living-collection
Outdoor lightning
The outdoor lightning can be switched on using the switch next to the entrance door. It also reacts to the motion sensor next to the front gate, so when you return to the villa, at night, the outdoor lightning will switch on automatically for few minutes.
Respect of the neighbourhood
Roussillon is not just a tourist destination, it also has many permanent residents. Therefore please be considerate and avoid unnecessary noise that could disturb the neighbours. You may, of course, spend the evening on the terrace, or in the garden, but be mindful of keeping noise levels down especially at night after 22:00.
Security
Roussillon is a safe place. However, please ensure that at night, or when leaving the villa, windows and doors are closed.
Shutters
Open shutters must be secured by using the special wall catches. Even on supposedly windless days, the wind can spring up and cause the shutters to bang. This, in turn, can cause severe damage to both the shutters and brickwork.
Smoke detector
For your safety, the entire villa has been equipped with smoke detectors. These should prevent you being taken unawares by fire during the night. If a smoke detector beeps, it means a new battery is required. In this case, please inform Nadia upon departure. To stop the beeping remove the battery from the smoke detector.
Smoking
Smoking is strictly prohibited inside the villa. Please respect this rule otherwise an additional cleaning fee of 250 Euro will be charged. This also applies to cannabis consumption.
Table tennis and outdoor games
The table tennis table is intended for indoor use only. Please respect this and do not take the table outside. There is a choice of games that can be taken into the garden. When you have finished with them, please return them to the shelf where they are kept so that they can be enjoyed by future guests.
Television
All televisions in the villa are equipped to receive digital terrestrial TV (TNT). The television in the main living room of the main unit, as well as the television in the living room of the downstairs apartment, are also equipped to receive Internet-TV (TV d’Orange), which offers many more TV stations, including international channels. In order for you to use the Internet-TV you need to select “HDMI1”. Then use the TV d’Orange remote control to select the TV stations.
Television (Pay-TV channels)
Some TV d’Orange channels are charged for. Should you select them a note indicating this will appear on the TV screen before any cost is incurred. If you have not incurred more than 20 euros in costs, it is included in the rental fee. If higher costs have been incurred, these will be charged for separately.
Toilet paper and dishwasher tablets
As is usual with holiday homes, the accommodation is self-catering. However, to make your arrival easier, an initial supply of toilet paper and dishwasher tablets is provided. Additional supplies need to be purchased on your own.
Washing machine and tumble dryer
Should you wish to wash your clothes you are welcome to use the washing machine and tumble dryer provided free of charge. Both are located in the hobby room on the ground floor.
Waste
To protect the environment, please separate waste into recyclable waste (paper, cans, packaging, plastic, etc.), glass and residual waste. In Roussillon, houses do not have their own rubbish bins as waste is disposed of centrally. To get to the bins, go out of the gate and straight on. The bins are about 200 m away, in the public car park (parking des Sablons), on the way to the town centre.
Windows and doors
When you leave the villa, please ensure that all windows are closed and the doors locked. The power of the wind should never be underestimated; even on windless days it can spring up suddenly. If windows and doors are open, please ensure that they do not bang by using the stoppers provided. This will prevent any damage in the event of windy conditions.